Is ice damage different from snow damage on a roof?
Yes. The damage here comes from limbs, water backed up at the eaves and ice in the gutters, not from a deep snow load on the roof. The repair focuses on the edges and the drainage as much as on the roof field.
The regional winter record is one of freezing rain and ice, with trees and power lines coming down under the weight. A roof's exposure to that is mostly at the edges, where ice and meltwater collect, and where gutters and limbs load the structure.
Because the mechanism is different, the inspection looks at the eave, the gutter and the attic wall line first. A roof that has been shovelled or built for snow does not change what is needed here, and the crew will explain what the edge needs.
How do I stop ice from building up at the eaves?
The fix depends on why the water is backing up, whether that is a blocked gutter, a shaded eave, or heat escaping from the attic into the roof. A technician explains the cause before anything is changed.
Heat that escapes from an attic can melt snow and ice on the roof, and the water runs down to an eave that is still cold. Improving attic ventilation is one way to address that, and the roof ventilation page explains how a technician looks at it.
Clearing the gutters, correcting their slope, and fixing any loose drip edge are often part of the same visit. The estimate will say which of these is needed for your roof.
What moves the price of ice damage repair?
The length of eave and gutter involved, the number of shingles and boards affected, the height of the roof, and the access to the house all move the price. The price is explained and approved before work starts.
A short run of gutter on a single-story house is a different job from a long eave on a two-story farmhouse with a steep roof. Damage that reaches the decking or the attic adds carpentry and time.
Access on a rural lot can be harder than in a subdivision, since the crew may need to bring ladders and materials across uneven ground. No figure is given here, and the on-site look and the written estimate are the only real numbers.
Should I knock ice off the gutters myself?
No, not from a ladder on an icy roof or from soft ground. Ice can break a gutter or a ladder, and a fall is the real hazard.
Ice on a gutter is heavy and can come down without warning. Standing under the eave while it is being struck is a common way to get hurt, and a gutter that has pulled off the fascia can drop on whoever is beneath it.
Wait for a thaw, and keep people and pets away from the eave while ice is loose. Once the weather allows, the crew can clear the gutter and check the fastenings properly.
What about insurance for ice damage?
Coverage depends on your policy and the cause of the damage, and your insurer decides. Photograph the damage before anything is changed and contact your insurer first.
The N.C. Department of Justice advises contacting your insurance company early, since some insurers need an adjuster to approve work before it begins. A written estimate before committing is also part of the state's advice.
The insurance claims guide describes the steps in order, and it is worth reading before the first call.